Banking & Deposits

Your PuntZone account must be verified prior to depositing. You must deposit funds into your PuntZone Customer Account before you will be able to place a bet. In order to make a Deposit, navigate to the 'Banking' tab within the 'My Account' section of the PuntZone platform.

Deposit Methods

PuntZone supports the following deposit methods:

• PayID:

  Using your online banking, you can complete an instant PayID transfer to an email address.

  The PuntZone PayID email address/reference is:

  [Your PIN]@puntzone.com.au

  Your PayID PIN can be found in the My Account section of the PuntZone platform. It will be a 4 or 5 digit number listed in the Overview.

  Please note that any deposits under $20.00 may incur a transaction processing fee of $0.50.

  If your PayID transfer is successful, the funds will be instantly transferred to PuntZone. Please let us know via Live Chat that you have transferred funds so that we can ensure that your PuntZone Customer Account is credited immediately.

• Debit Card:

  In order to make your first Deposit via Debit Card you will first need to register the new card. Once you have made a successful deposit via a given Debit Card, the details of the Debit Card will be saved in your PuntZone Customer Account so that you do not need to re-enter your details when making future deposits (unless your Debit Card expires).

  If you use more than one card to deposit funds, all of your registered cards will be listed in the 'Use An Existing Card' section within 'My Account'.

  PuntZone may, at its discretion, require that you verify your ownership of any Debit Card that is used to fund your PuntZone Customer Account. In such circumstances, you will need to provide us with a legible copy (or photograph) of the front and back of the relevant card. (When sending a copy of the card, the middle 8 digits of the Debit card may be redacted for security purposes.)

• Electronic Funds Transfers (EFTs):

  You can transfer funds to your PuntZone electronically via your financial institution's website. Our Bank Account details are as follows:

  Bank Name	National Australia Bank (NAB)
  Account Name	PuntZone
  BSB	084789
  Account Number	266480646

  To ensure that your PuntZone Customer Account is promptly credited with any funds you have transferred electronically, you should notify PuntZone of your EFT via the 'EFT Notification' tab within the 'My Account' section on the PuntZone Platform. Please include your PuntZone User ID / Username as part of the transaction reference so that we can easily identify the source of the funds.

  Please note that any funds deposited via EFT will not be credited to your PuntZone Customer Account until we have confirmed receipt of the funds into our Bank Account.

• Cash Deposit:

  You are able to direct deposit cash directly into your PuntZone Customer Account at any National Australia Bank branch. Our Bank Details are set out in the ''EFT Notification'' section above.

  To ensure that your PuntZone Customer Account is promptly credited with any cash you have direct deposited, you should notify PuntZone of your cash deposit via the 'EFT Notification' tab within 'My Account'. You should also include your PuntZone User ID / Username as part of the transaction reference so that we can easily identify the source of the funds.

  Please note that any funds deposited via cash will not be credited to your PuntZone Customer Account until we have confirmed receipt of the funds into our Bank Account.

Transaction Fees

Deposits of a sum less than $20.00 may attract a processing fee of $0.50.

We do not charge our Customers transaction fees in respect of deposits exceeding $20.00, or withdrawals, except for deposits made by way of telegraphic transfer. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.

We may (at our sole discretion) elect to pass on charges levied by our financial institution (or the provider of our merchant facility) in respect of telegraphic transfers used to either deposit or withdraw funds into/from your PuntZone Customer Account.

If you wish to withdraw funds from your PuntZone Customer Account, you need to navigate to the 'Banking' tab within the 'My Account' section of the PuntZone platform and submit and ''EFT Withdrawal'' Request.

Please note that:

• All deposited funds must be turned over at least once before they will be able to be withdrawn. (NB: There may be additional turnover requirements where a deposit offer has been issued.)
• You must have had your identity successfully verified before you will be able to withdraw funds from your Customer Account; and
• If you use a debit card to fund your account, PuntZone may (at its sole discretion) elect to deposit the proceeds back to the Debit card used for the deposit.

Verification of Deposit Method

PuntZone reserves the right to withhold or cancel any pending withdrawals until the the method by which you have funded your Customer Account has been verified.

In order to verify your deposit method, we may require that you provide us with a legible copy of the front and back of the any card used to deposit funds. Debit Card verification is an important part of our anti-debit card fraud security measures and is our only method of ensuring that you are in possession of the Debit card used to make a deposit to your wagering account. When sending a copy of the card, we only require that the first 6 and last 4 digits of your card number be visible (as well as your full name and the card expiry date). The other digits in your card number may be redacted.

Processing Withdrawal Requests

Withdrawal requests are processed multiple times per day. PuntZone endeavours to process all withdrawal requests that are received prior to 11:00am AEST Monday - Friday (excluding Public Holidays) on the same day that the withdrawal request is received.

PuntZone reserves the right to postpone the processing and payment of any withdrawal request where:

• We reasonably believe that the withdrawal is being made by a third-party and not by you;
• We reasonably believe that one or more deposits into your Customer Account were made by a third-party and not by you;
• Any amount of the funds in your Customer Account have not been received into our bank account or are otherwise uncleared funds.
• You have not bet through or turned over each amount deposited in your Account at least once.
• You have not verified your Customer Account or any of the methods used to fund your Customer Account.

PuntZone does not use Osko or any other instant payment services when processing withdrawals. Withdrawal requests are processed, and funds distributed, via Electronic Funds Transfer (EFT). Funds distributed to you via EFT may take up to 5 Business Days depending on how long it takes for the banks to process the transfer.

The minimum withdrawal amount is $10.00 except where the total balance in your Customer Account is less than $10.00, in which event you will be able to submit a withdrawal request for the entire remainder of your account balance.

PuntZone is licensed in the State of New South Wales by the Greyhound Welfare & Integrity Commission and regulated by Liquor & Gaming New South Wales.

PuntZone is also a member of the NSW Bookmaker's Co-Operative which is an association that guarantees payment of all winning bets placed with their members.

In accordance with the Bookmaker Sports Betting Rules contained in the Racing Administration Act (NSW) 1998, and as administered by Liquor & Gaming NSW, PuntZone properly records all Customer transactions. PuntZone also maintains an off-site hosting facility for secure and continuous recording and retrieval of data connected with Customer transactions.